SERREE ORGANIC PRIVATE AREA TIGHTENER & CLEANSER STICK

Return and Refund Policy

At Serree, we strive to ensure your complete satisfaction with every purchase you make. However, we understand that there may be instances where you may need to return a product. Therefore, we have outlined our product return and refund policy to make the process as seamless as possible.

1. Returns Eligibility:

• To be eligible for a return, the product must be unused, undamaged, and in its original packaging.
• Returns must be initiated within 7 days from the date of purchase.
• Product that is customized or personalized may not be eligible for return unless it is defective or damaged upon arrival.

2. Return Process:

• To initiate a return, please contact our customer service team via chat or email to obtain a Return Merchandise Authorization (RMA) number.
• Once you have received your RMA number, securely package the product and include the RMA number on the outside of the package.
• Ship the product back to us using a trackable shipping method. The return shipping costs will be the responsibility of the customer unless the return is due to a mistake on our part or a defective product.

3. Inspection and Refund:

• Upon receiving the returned product, our team will inspect it to ensure it meets our return eligibility criteria.
• If the return is approved, we will process a refund to the original method of payment within 7 business days.
• Refunds will be issued for the purchase price of the product, excluding any shipping charges unless the return is due to a mistake on our part or a defective product.

4. Exchanges:

• If you wish to exchange a product for a new one, please follow the same return process outlined above.
• Once we receive the returned product and confirm its eligibility, we will process the exchange and ship out the new product.

5. Damaged or Defective Products:

• If you receive a damaged or defective product, please contact us immediately with photos documenting the issue.
• We will provide instructions on how to return the product, and upon receiving it, we will either issue a refund or send out a replacement, depending on your preference.

6. Exceptions:

• Certain products may have additional return restrictions or may not be eligible for return due to hygiene or safety reasons. Please refer to the product description or contact us for clarification.

7. Contact Us:

• If you have any questions or concerns about our product return and refund policy, please don't hesitate to contact our customer service team via chat or email.

Note: This return and refund policy is subject to change without prior notice. Please review this policy periodically for any updates or modifications.

Discreet Shipping Information:

At SERREE, we understand the importance of discretion when it comes to shipping sensitive products. Rest assured, your privacy is our top priority, and we take every measure to ensure your order arrives discreetly and securely.

Packaging:

• Your order will be shipped in plain, unmarked packaging without any indication of the contents inside. There will be no logos, product names, or branding visible on the outer packaging.

Shipping Label:

• The shipping label will display only essential shipping information such as your name and address. There will be no reference to the product name or its purpose.

Sender Information:

• The sender's name on the package will be generic and inconspicuous, ensuring complete anonymity.

Delivery Instructions:

• If you have specific delivery instructions or preferences, please provide them during the checkout process, and we will do our best to accommodate your requests discreetly.

Additional Discretion:

• For added discretion, our shipping partners are instructed to handle your package with care and confidentiality. They are trained to respect your privacy and deliver your order discreetly.

Your Privacy Matters:

• We understand the sensitive nature of your purchase, and we are committed to protecting your privacy every step of the way. Your order will be handled with the utmost confidentiality from processing to delivery.

Shop confidently with SERREE knowing that your privacy is safeguarded with our discreet shipping practices. If you have any questions or concerns regarding your shipment, please don't hesitate to contact our customer service team for assistance.